Job Summary:

The key objectives of this position are :Supporting new clients to the online submission platform including but not

limited to: answering client inquiries, troubleshooting/ training sessions on how to efficiently navigate and use the

platform via laptop and email. Communicating with existing clients, make sure clients understand their remaining

services and distribution results. Provides relevant information, support or training for clients.

This position requires Bachelor’s degree (or equivalent) in Communications, Business, English or a related field

is required.

Position Responsibilities

Assists in training new clients on the Portal platform and help clients send out their releases

Communicates with clients during customer service issues by investigating root cause, providing regular updates on status of issue and following through to resolution.

Respond for sending out client reports through reporting system.

Executes ongoing maintenance of setting up and reactivating closed accounts for the sales teams within the database.

Making Client annual or quarterly report after distribution and explain the reports to clients.

In charge of building and maintain US listed Chinese company’s IR website, contact US support team on daily basis.

Book and host conference call and webcasting for US and HK listed clients , and make sure the event is successful

Contact US, European, LatinAmerica, APAC media develop team collect new media partners information and share with sales team.


Bachelor Degree or above

Minimum 1 years of experience

Experience in Client service , finance and Public relations is plus

In-depth knowledge of MS Office Suite is preferred, including Word, Excel and PowerPoint.__

Fluent in English

Strong attention to detail, customer service and interpersonal skills required with a strong ability to perform tasks under pressure with tight deadlines.

作为公关、营销和社交媒体管理技术和智能领域的全球领导者,Cision 帮助品牌和组织识别、连接客户和利益相关者,以推动业务成果。PR Newswire 是一个拥有超过 11 亿影响力人群、深度监控、分析的网络平台。它与Brandwatch 和 社交媒体平台一起,为客户提供卓越的解决方案。Cision在美洲、欧洲、中东、非洲和亚洲的24个国家设有办事处。有关 Cision屡获殊荣的解决方案的更多信息,包括新一代 Cision全球企业传播云服务平台®,请访问,并在Twitter 上关注@Cision。


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