Client Success Manager - Bilingual

Montreal, Quebec, Canada Customer Service Full-time
We’re currently looking for a bilingual (French and English) Client Success Specialist to join the team.

The Client Success Specialist is responsible for ensuring our existing and new clients continue to see value in our products. The Client Success team allows our clients to gain maximum value of our solutions while identifying new usage opportunities.

You’ll be tasked to…
Be a trusted advisor and advocate for 50-70 of our clients
Engage clients actively with regular strategy calls to maximize value from their investment in the Cision platform while identifying new opportunities
Collaborate with internal teams to ensure adoption and successful renewal
Determine customer goals and collaborate on customized inbound strategic plans while driving customer accountability
Monitor customer health and build support plans accordingly
Resolve customer inquiries by aligning customers with the right internal resources

Are you…..
Passionate about customer success and experience
Able to build, nurture and invest in relationships with internal/external partners solidifying our commitment to Cision Clients
Able to embrace challenges and change
Quick thinking and have the capacity to solve problems with curiosity and creativity
Committed to getting better every day
Wanting to contribute to a positive team environment

If yes, this is the position for you!
Cision is committed to building an environment where all employees are set up to thrive and reach their full potential. We believe diversity, equity and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge, the largest CEO-driven business commitment to advance diversity and inclusion within the workplace.

Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.

Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process.