Commercial Systems Administrator

Sofia, Bulgaria Commercial Operations Full-time
Falcon employs the brightest, most passionate people in the tech industry. We’d love for you to join our growing team! We invest in our people through training and professional development while supporting you along the way—all so you can meet your career goals. To us, the most important measure of our success is yours.
Falcon is part of Cision Ltd—a leading global provider of innovative earned media software and services to public relations and marketing communications professionals. provides a unified SaaS platform for social media listening, engaging, publishing and managing customer data. We enable our clients to explore the full potential of digital marketing by managing multiple customer touch points from one platform. Our platform has already achieved great international traction in the market, with its technology endorsed by partnerships with Facebook, Twitter and Instagram. Founded as Falcon Social in Copenhagen in 2010, we now also have offices in New York City, Berlin, Budapest, Sofia, Chennai, Melbourne, and growing. We’re a highly diverse team, and we’re always looking for passionate and curious people who want to be part of a fast-paced, high-energy environment. has an ethos of encouraging autonomy, ambition, boldness and experimentation. We value open people who take initiative and aren’t afraid to fail, learn from mistakes, adjust, and try to get better at what they do every day. is looking for a talented administrator to join our agile team in Commercial Systems. You will support the team with both administrative tasks including tool access management as well as first line of commercial support for our internal users. Some of our core tools and services are Salesforce, SalesLoft, Marketo, Jira, Confluence and Snow. Best of all, you will be part of team with fantastic people from diverse cultures.

What you will do

  • Identify and drive process improvements and optimization opportunities.
  • Coordinate and collaborate close together with other departments/teams on user management related task and issues.
  • Manage licenses for the software & tools in the commercial portfolio.
  • Commercial tools access management (On/Off-boarding, employee changes)
  • Manage, review, delegate and supervise support tickets using our ticketing system.
  • Ensuring all processes and knowledge base articles are documented and continuously improved.
  • Conducting and sharing results from support performance reviews

What you will need:

  • Strong attention to details
  • Effective communication skills both written and oral
  • Ability to prioritize and work autonomously.
  • Good collaboration and stakeholder management skills
  • Solution oriented thinking

What we offer:

  • The opportunity to partner with international colleagues across the global offices of a social media industry leader.   
  • Opportunities for growth and development.   
  • High responsibility, empowerment, and excellent career possibilities    
  • An open, informal, and diverse working environment, with a Bulgarian office in Sofia, and colleagues around the world    
  • Flexible working hours, excellent remuneration and a social benefits package    
  • Great work-life balance  
  • Talented peers and leaders, and motivating work culture  
  • Access to the latest technologies  
  • Social events such as Friday bars and company outings  
  • Healthy and not so healthy drinks and snacks   
  • Great remuneration package and social benefits 
Cision is committed to building an environment where all employees are set up to thrive and reach their full potential. We believe diversity, equity and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge, the largest CEO-driven business commitment to advance diversity and inclusion within the workplace.
Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.
Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process.