Customer Training Consultant

Beltsville, Maryland, USA Professional Services Full-time
Cision employs the brightest, most passionate people in the tech industry. We’d love for you to join our growing team! We invest in our people through training and professional development while supporting you along the way—all so you can meet your career goals. To us, the most important measure of our success is yours.


The Training Consultant is responsible for providing excellent virtual and at times in-person trainings for Cision’s products and services.  

You'll help us with:

  • Conduct needs/skills analyses
  • Develop custom training solutions for Cision’s clients
  • Prepare educational materials (curriculum, instructional documentation, record videos)
  • Conduct product training with customers and our internal Customer Experience teams
  • Deliver training virtually and in-person
  • Act as subject matter expert on Cision’s products and services
  • Work with product experts in the organization to develop new product documentation
  • Potential to travel once back in office

You'll be a good fit if you have:

  • Excellent verbal, presentation and written skills 
  • Basic understanding of training methodologies and adult learning theory 
  • Ability to change and adapt new technologies quickly 
  • Strong consulting and leadership skills and the ability to come up with ideas on your own using logical reasoning 
  • Existing experience with any of Cision’s platforms is a plus 
As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visit www.cision.com and follow @Cision on Twitter.
 
Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledgeand named a “Top Diversity Employer” for 2021 by DiversityJobs.com.
 
Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.
 
Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process.