Customer Upgrade Consultant

Remote - USA Product Management Full-time
Cision employs the brightest, most passionate people in the tech industry. We’d love for you to join our growing team! We invest in our people through training and professional development while supporting you along the way—all so you can meet your career goals. To us, the most important measure of our success is yours.


Cision is looking for a Customer Upgrade Consultant to transition Cision's existing clients across our legacy platforms to our new NextGen Cision Communications Cloud, as it aligns with the ultimate goals of the clients' growth and longer-term partnerships with us.

Responsibilities:

  • Perform efficient and responsive upgrade activities, including but not limited to: account activations, platform configurations, list migrations, keyword migrations, and day-to-day activities during the various upgrade cohorts to Cision's NextGen Communications Cloud
  • Proactively work with customers to prepare for the upgrade and schedule training sessions, and work very closely with the customer throughout the process to maintain transparency
  • Move relevant customer data from legacy platforms to Cision’s new platform while facilitating the process between various internal teams
  • Provide consultative guidance on software optimization to help achieve organizational and functional goals
  • Optimize and implement search query strategy (keywords + platform features) that aligns with client objectives
  • Problem solve issues reported by clients promptly to provide a high-quality, positive customer experience
  • Deliver tailored client trainings to highlight functionality upgrades on the new platform and provide best practice solutions to ultimately turn each user into a power user

Requirements:

  • Bachelor’s degree (or equivalent) in Client / Public Relations, Communications or a related field
  • Expertise working within a global newswire/media distribution organization is preferred
  • Minimum of two (2) years’ experience in public relations or communications or in a SaaS based software environment
  • In-depth expertise with Salesforce or similar Customer Relationship Management software
  •  Experience using SQL tool and Boolean logic
  • Working knowledge of MS Office Suite including Word, Excel, PowerPoint and Domo
  • Advanced listening and verbal communication skills to understand client needs or problems and respond clearly and concisely
  • Solid relationship building, influence and negotiation skills
  • In-depth analytical, problem diagnosis and creative problem-solving skills with the ability to identify, recommend and implement changes and improvements
  • Adaptable to work and thrive in a fast-paced environment
  • Ability to work independently and as a member of a team
As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visit www.cision.com and follow @Cision on Twitter.
 
Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com.
 
Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.
 
Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process.