Design Research Lead (Sr.)

Remote - USA Design Full-time
Cision employs the brightest, most passionate people in the tech industry. We’d love for you to join our growing team! We invest in our people through training and professional development while supporting you along the way—all so you can meet your career goals. To us, the most important measure of our success is yours.


As a Design Research Lead at Cision, you will lead design research toward developing user insights that drive innovative product experiences and outcomes. This critical role will support key product initiatives in R&D as well as standardizing Cision’s research practice by creating effective research frameworks, setting an expectation of customer-led mindsets, and organizing Cision’s overall customer feedback loops. The Design Research Lead will also help shape our new team of design researchers that support experiences for customers.

Responsibilities

  • As a contributor, you will enable user-centricity by cultivating best practices in customer journey processes, personas, customer insights and user testing
  • You will take part in leading by example - conducting surveys, user interviews, competitive/comparative analysis and synthesizing findings
  • You will standardize our practice and enable other design researchers to deliver at their best through high-quality work at scale
  • You will help create new flexible tools for design research
  • You will help keep product teams accountable for delivering against core customer needs and pain points in order to achieve experience impact
  • You will lead product teams by helping them utilize design metrics and monitoring, enabling data-driven insight practices as well as working with CES, CSAT and other forms of experience OKRs
  • You will be a strong advocate for the “voice of customer” and support user centric education as needed
  • You will build, set up and maintain customer advisory boards that support gaining critical user feedback around Cision products
  • You will help lead by example by building and conducting best practice workshop facilitation, planning and synthesis
  • You will support key strategic research initiatives that drive core parts of the business – this may include liaising with other cross-team design researchers within other Cision acquisitions
  • You will consider an inclusive mindset toward different customer needs such as special needs in accessibility, WCAG, and equitable benefits of our service

Requirements

  • Minimum of 5-6 years of experience in design research
  • Have supported in-depth full lifecycles of research activities for shipped digital products
  • You have an established point of view on your research methodology and demonstrate a strong understanding of research practices and principles
  • You are an exceptional presenter and conveyer of insights and voice of the customer
  • You have strong experience running design workshops – planning, facilitating, and synthesizing findings to both middle management and executive stakeholders
  • You have a portfolio that represents at least 3 complete research case studies demonstrating different aspects of the research lifecycle
  • You can adapt to changing dynamics and apply research methodology to unique situations that address key business outcomes
  • You are a strong communicator and collaborator with other team designers by including them in your process and channeling effective insights that drive product solutions
  • You hold a bachelor’s degree in design or design research/HCI or have attained strong levels of certification in the field of design research
  • You are able to effectively leverage digital tools that funnel customer feedback toward driving business impact
  • You have a service design mindset and understand how to delivery exceptional experience across digital touchpoints
As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visit www.cision.com and follow @Cision on Twitter.
 
Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com.
 
Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.
 
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