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Global Vendor Manager (GBS)
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London, UK Content Management Full-time
Cision Ltd is a leading global provider of innovative earned media software and services to public relations and marketing communications professionals. Cision’s Communications Cloud platform allows users to identify key influencers, craft and distribute strategic content, and measure meaningful impact of PR and Communications Teams’ campaigns. Cision has over 4,500 employees with offices in 23 countries throughout the Americas, EMEA, and APAC. For more information about our products and services, visit
and follow us on Twitter @Cision.
Cision employs the brightest, most passionate people in the tech industry. We’d love for you to join that group! We invest in our people through training and professional development and we empower them to grow their careers - because the most important measure of our success is yours.
The Global Business Services (GBS) organisation is seeking a driven, analytical, and detail-oriented Global Vendor Manager (GVM). As a member of the Vendor Management Office (VMO), the GVM will be responsible for onboarding, maintaining and developing third-party services in line with business requirements.
They will work cross-functionally within Cision’s Global Business Services unit to drive successful achievement of both the vendor revenue targets and strategic objectives.
Main duties and responsibilities:
1. Contract Administration
a. Day-to-day VMO contact for assigned 3rd parties that support Content Delivery Service Operations.
b. Acts as a 1st stage escalation point for vendor related issues and supports risk identification/management activities.
c. Ensures compliance to all contractual obligations and holds vendors accountable for service disruptions with contracted penalties.
d. As part of VMO, manages GBS vendor costs, accountable for ensuring good fiscal discipline and adherence to wider P&L.
e. Manage change control procedures with 3rd parties. Contributes to SOW and Change Order administration.
f. Partner / collaborate with Cision Legal to ensure accurate administration of contracts and that all contracts with suppliers are up-to-date and fit for purpose.
g. Supports activity related to identification, due diligence, negotiation and onboarding of new vendors.
h. Other related activities as required.
2. Supplier Relationship Management
a. Identify and map key figures within supplier businesses. Actively network to build strong and influential relationships. Meeting key account teams/leads regularly
b. Constantly review the service portfolio and BPO market to identify opportunities to expand/enhance CDS scope.
3. Governance Management
a. Contribute to governance related activities, including creating/reviewing governance material, establishing best practice governance across vendor portfolio and leading + contributing to reviews for vendors.
b. As part of VMO, identifies opportunities and contributes to implementation of governance processes and framework.
4. Building a strong network across the BPO industry globally
a. Creating/fostering connections and relationships with key suppliers in the industry
b. Understanding and being familiar with key trends and new approaches that BPOs are taking to deliver services
c. Build network within existing vendor partnerships to identify development opportunities.
d. Continuously evaluating the market to identify possible future opportunities/partners for Cision.
Essential Skills and Experience:
• Significant experience working in a senior operational role and with 3rd party Vendor/Supplier management.
• Outstanding leadership, ability to influence and manage at all levels within a global organisation.
• Proven track record in developing and maintaining effective and collaborative relationships with stakeholders.
• Excellent presentation skills with outstanding written and verbal communication.
• Proven track record of successful vendor/partner relationship management.
• Significant negotiation experience and a track record of managing complex contracts and suppliers.
• Strong data extraction, analytical and problem-solving skills. Demonstrated ability to quickly understand root cause and identify scalable solutions.
• Knowledge of outsource market and global suppliers
What you will get:
• Career progression opportunities
• Dental and healthcare plan
• Employee Assistance Programme (EAP)
• Cision Extras – retail discounts
• Learning Portal
The standard working hours will be 37.5 per week, Monday to Friday 09.00 to 17:30 excluding one-hour unpaid lunch break per day.
* Deadline for applications: Monday 19th January
If this sounds like you and you feel you have what it takes to succeed in this role, we want to hear from you!
Cision is committed to building an environment where all employees are set up to thrive and reach their full potential. We believe diversity, equity and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the
CEO Action for Diversity & Inclusion™ pledge
, the largest CEO-driven business commitment to advance diversity and inclusion within the workplace.
Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.
Please review our
Global Candidate Data Privacy Statement
to learn about Cision’s commitment to protecting personal data collected during the hiring process.
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