HR Operations Team Lead

Sofia, Bulgaria Human Resources Full-time
Falcon employs the brightest, most passionate people in the tech industry. We’d love for you to join our growing team! We invest in our people through training and professional development while supporting you along the way—all so you can meet your career goals. To us, the most important measure of our success is yours. provides a unified SaaS platform for social media listening, engaging, publishing and managing customer data. We enable our clients to explore the full potential of digital marketing by managing multiple customer touch points from one platform. Our platform has already achieved great international traction in the market, with its technology endorsed by partnerships with Facebook, Twitter and Instagram. Founded as Falcon Social in Copenhagen in 2010, we now also have offices in New York City, Berlin, Budapest, Sofia, Chennai, Melbourne, and growing. We’re a highly diverse team, and we’re always looking for passionate and curious people who want to be part of a fast-paced, high-energy environment. has an ethos of encouraging autonomy, ambition, boldness and experimentation. We value open people who take initiative and aren’t afraid to fail, learn from mistakes, adjust, and try to get better at what they do every day.

As a member of the Compensation & Benefits (C&B) team you will support much of the HR Operations for the Cision company brands across several EMEA markets including the UK, Bulgaria, Germany and The Nordics. You will be based in our Sofia office and will be joining a team that is supporting and collaborating with teams across EMEA as well as working very closely with stakeholders globally and regionally. 

As an HR Operations Team Lead, you will play a key role in organising and maintaining the personnel records within the company’s Human Resource Information System (HRIS), as well as, supporting the market HR teams with the coordination and optimisation of market HR, compensation and benefits processes. You will also provide HR generalist support to the Cision managers and colleagues based in the Sofia location which has high growth plans.  This role will play a key role in supporting the expansion and onboarding processes for this location.  

We are looking for a new team member that is detail oriented, comfortable developing relationships with relevant stakeholders, a strong team manager and collaborator and is not intimidated by data and reporting.  This is a team player that fundamentally believes we are stronger together. You will join a team that is increasingly supporting and collaborating with all of our Cision group offices around the world. Don’t miss out on this opportunity to join a centre of excellence C&B team in Falcon/Cision Sofia, as we are seeking to build out a broader Cision C&B function on the success of an already solid foundation of the Falcon C&B team in Sofia.

What you'll do

  • Reporting into the Director of C&B with a dotted line to the Cision market HRLeads for Germany and the UK you will be responsible for managing and leading a growing team currently of 2 Compensation & Benefits (C&B) Coordinators, located in Sofia;
  • Oversee the HR, payroll and benefits administration and processing in UK, Germany, Sweden, Finland and France as well as having responsibility for your own market (Sofia);
  • Oversee and assist with the employee onboarding/employment change/offboarding processes;
  • Run regular basic reports from the HRIS system and distribute to the HR team where necessary;
  • Assist with continuous personnel analysis, with an emphasis on salary benchmarking and alignment and cost of benefits;
  • Ensure compliance with the Cision group compensation guidelines and strategies;
  • Lead and support projects across the C&B team;
  • Continually look to streamline, improve and centralise processes;
  • Create and maintain Standard Operating procedures;
  • Work with the Falcon C&B Coordinator to provide HR generalist support for the Cision employees based in Sofia;
  • Develop relationships with key stakeholders and vendors. Support the HR team with general administration and reporting as necessary;
  • Deal with basic employee enquiries related to benefits, HR policies and payroll, directly or referring to appropriate member of the HR team.

What you'll need

  • Excellent English speaking and writing skills – Cision and Falcon's company language is English;
  • A relevant bachelor's degree (or higher), and more than 3 years of experience working within HR, Compensation & Benefits and payroll experience is also preferable;
  • Experience of hands-on people management and development;
  • Experience working with ERP systems;
  • Experience with payroll processing;
  • An analytical mindset with a desire to fulfil tasks in a detail-oriented way;
  • Strong communication and interpersonal skills;
  • An ability to hit the ground running and work independently.

What we offer

  • Deep and varied experience working in a modern and fast paced company with an international focus and culture;
  • The opportunity to develop a diverse set of HR and Compensation & Benefits skills;
  • High responsibility and excellent career possibilities;
  • An open, informal and diverse working environment, with a Bulgarian office in Sofia, and colleagues around the world;
  • Flexible working hours, excellent remuneration and a social benefits package.
Falcon is part of Cision Ltd—a leading global provider of innovative earned media software and services to public relations and marketing communications professionals

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