Manager, Account Managers

New York, New York, USA Account Management Full-time
Cision Ltd is a leading global provider of innovative earned media software and services to public relations and marketing communications professionals. Cision’s Communications Cloud platform allows users to identify key influencers, craft and distribute strategic content, and measure meaningful impact of PR and Communications Teams’ campaigns. Cision has over 4,500 employees with offices in 23 countries throughout the Americas, EMEA, and APAC. For more information about our products and services, visit www.cision.com and follow us on Twitter @Cision.
 
Cision employs the brightest, most passionate people in the tech industry. We’d love for you to join that group! We invest in our people through training and professional development and we empower them to grow their careers - because the most important measure of our success is yours.


We are looking for a highly motivated and process-driven leader to join and help lead our Account Management team. In this role, you will be responsible for managing a book of accounts as well as a small team of account manager reports, (currently 3-5.) You will be responsible for collaborating with broader CX and other key stakeholders to maximize our revenue opportunities via connected business. In this role, you will work with the Director of CS to refine our processes for how we can better manage customer relationships and identify opportunities for account expansions. 

Key Responsibilities

  • Deliver revenue: Meet or exceed revenue and customer acquisition targets by leveraging existing relationships to find expansion opportunities and connected business. 
  • Drive strategy & success for your reports: Manage a team of account managers and lead by example. Conduct 1:1s, identify development opportunities, formulate scalable tactics to improve business. 
  • Drive success for clients: participate in and review sales calls, business reviews, and recurring check-ins. Build custom sales presentations by preparing key data, historical findings, and relevant research.

The experience we’re looking for

  • 5+ years of experience managing a team of 3-5 Account Managers, with the comfort level to expand that to 10 or more. 
  • 8+ years of experience driving sales within a portfolio of an existing business, including finding and converting connected business leads. 
  • Excellent verbal & written English (multilingual a plus) communication skills both internally when communicating customer needs to management and externally when onboarding and supporting clients.  
  • Cool under pressure and not afraid to make some cold calls to re-engage customers.  
  • Candidates who are equal parts motivated and responsible. KPIs for the role will include both sales and retention related targets. 
Cision is committed to building an environment where all employees are set up to thrive and reach their full potential. We believe diversity, equity and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge, the largest CEO-driven business commitment to advance diversity and inclusion within the workplace.
 
Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.
 
EEO/AA employer M/F/D/V, 41 CFR 60–1.4
 
Please see EEO is the law and EEO is the Law Supplement.
 
Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process.  

Cision endeavors to make https://www.cision.com/careers/#jobs accessible to any and all users.  If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Recruiting at Recruiting@Cision.com.  This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.”