Professional Services Consultant

Chicago, Illinois, USA Customer Support Full-time
Cision Ltd is a leading global provider of innovative earned media software and services to public relations and marketing communications professionals. Cision’s Communications Cloud platform allows users to identify key influencers, craft and distribute strategic content, and measure meaningful impact of PR and Communications Teams’ campaigns. Cision has over 4,500 employees with offices in 23 countries throughout the Americas, EMEA, and APAC. For more information about our products and services, visit www.cision.com and follow us on Twitter @Cision.
 
Cision employs the brightest, most passionate people in the tech industry. We’d love for you to join that group! We invest in our people through training and professional development and we empower them to grow their careers - because the most important measure of our success is yours.


Cision is a leading global provider of marketing and public relations software. By investing in our brand and technologies we are driving the change in our industry. We are always investing in our people; through amazing training and management, empowering you to drive your career.  

You'll help us with:

  • Responsible for existing Cision clients’ monitoring related needs – providing project-based analysis, configuration, training and support during the project’s life cycle.
  • Responsible for delivering service excellence and meeting our clients’ needs. 
  • Develop a deep understanding of your client’s business objectives. 
  • Act as an internal advocate for clients. 
  • Communicate regularly with your customers to elevate satisfaction and proactively identify upcoming needs or growth opportunities. 
  • Stay current on product best practices, upcoming releases, and other features that could be aligned to help your customers meet their goals. 
  • Facilitate customer meetings and deliver product training. 
  • Lead the service delivery experience for your clients by providing a single point of ownership and accountability 
  • Promote client adoption and satisfaction by driving in-application value. 

You'll be a good fit if you have:

  • 2+ years of customer service experience in a high-volume account management, service delivery or client services role. (Experience with SaaS software preferred.) 
  • Strong knowledge of the PR, Communications, and Marketing industry  
  • Demonstrable skills in problem analysis, documentation and resolving end user problems. 
  • Demonstrated organizational ability to effectively prioritize and execute tasks in a high-pressure environment. 
  • Excellent customer-facing communication skills and project management skills. 
  • Exceptional consultative skills with a focus on listening and questioning. 
  • Ability to learn and adapt to new tools and technology 
Cision is committed to building an environment where all employees are set up to thrive and reach their full potential. We believe diversity, equity and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge, the largest CEO-driven business commitment to advance diversity and inclusion within the workplace.
 
Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.
 
EEO/AA employer M/F/D/V, 41 CFR 60–1.4
 
Please see EEO is the law and EEO is the Law Supplement.
 
Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process.  

Cision endeavors to make https://www.cision.com/careers/#jobs accessible to any and all users.  If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Recruiting at Recruiting@Cision.com.  This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.”