Quality Assurance Administrator

London, UK Media Monitoring Production Full-time
Cision Ltd is a leading global provider of innovative earned media software and services to public relations and marketing communications professionals. Cision’s Communications Cloud platform allows users to identify key influencers, craft and distribute strategic content, and measure meaningful impact of PR and Communications Teams’ campaigns. Cision has over 4,500 employees with offices in 23 countries throughout the Americas, EMEA, and APAC. For more information about our products and services, visit www.cision.com and follow us on Twitter @Cision.
Cision employs the brightest, most passionate people in the tech industry. We’d love for you to join that group! We invest in our people through training and professional development and we empower them to grow their careers - because the most important measure of our success is yours.

Based in London, the primary responsibilities of this role include working with business to reduce and resolve customer issues, in order to help drive improvements in the quality of the customer experience. 


Duties and responsabilities:

  • Have a high quality/accuracy focus. Demand high quality levels in other departments. 
  • To be able to effectively plan and manage your working day in order to fully meet individual & departmental objectives and KPIs.  
  • Provide a service of the highest standard, following up on issues in a professional and timely manner. 
  • Working closely with other departments ensuring consistent delivery of results for both the business and its customers. 
  • Establish an extensive knowledge of the Quality Assurance processes, whilst maintaining a high level understanding of the company’s operating systems, enabling the effective implementation of the departmental/customer policies and procedures. 
  • Ensure that Standard Operating Procedures are followed at all times in order to deliver consistent service internally and to all customers. Flag any issues with SOPs and actively look for improvements to enhance the customer's experience of Cision’s service.  
  • Have a high quality/accuracy focus. Demands high quality levels in other departments. 
  • Work with the Quality Assurance Senior to actively seek out opportunities to further develop your knowledge and skills.  

Essential Skills and Experience:

  • Communication: good verbal and written communication, strong interpersonal skills, excellent telephone manner.  
  • IT skills: Microsoft Office applications including Word, Excel and Powerpoint 
  • Results Oriented: strives to meet deadlines, uses initiative and readiness to make decisions.  
  • Determined: demonstrates a determination to succeed and has a consistent work rate  
  • Process Improvement: Can evaluate process, and understands how to positively impact it.  
  • Problem Solving: Can identify problems, and get to the root cause of issues in a timely manner. Proactively seeks to create solutions.  

Key Competencies:

  • Organisation: highly organised and focused 
  • Accuracy & Attention to Detail: checks work for errors, performs routine or repetitious tasks with care and attention, understands importance of detail 
  • Relationship Building: ability to build relationships across teams 
  • Sense of Urgency: works with urgency and speed to meet deadlines. 
  • Team Player: flexible, co-operative, helpful, willing to assist others in busy times. 
  • Self-Disciplined: proactive, works systematically, uses time efficiently and has ability to prioritise and meet deadlines. 
  • Adaptable to Change: Adaptable, interested in learning and developing to meet changing situations, an enthusiastic approach to the introduction of new technology. 

What you will get:

  • Career progression opportunities
  • Dental and healthcare plan
  • Employee Assistance Programme (EAP)
  • Cision Extras – retail discounts
  • Learning Portal
If this sounds like you and you feel you have what it takes to succeed in this role, we want to hear from you!

Cision is committed to building an environment where all employees are set up to thrive and reach their full potential. We believe diversity, equity and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge, the largest CEO-driven business commitment to advance diversity and inclusion within the workplace.

Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.

Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process.