Salesforce Administrator for Commercial Systems

Sofia, Bulgaria Commercial Operations Full-time
Falcon employs the brightest, most passionate people in the tech industry. We’d love for you to join our growing team! We invest in our people through training and professional development while supporting you along the way—all so you can meet your career goals. To us, the most important measure of our success is yours.
 
Falcon is part of Cision Ltd—a leading global provider of innovative earned media software and services to public relations and marketing communications professionals. Falcon.io provides a unified SaaS platform for social media listening, engaging, publishing and managing customer data. We enable our clients to explore the full potential of digital marketing by managing multiple customer touch points from one platform. Our platform has already achieved great international traction in the market, with its technology endorsed by partnerships with Facebook, Twitter and Instagram. Founded as Falcon Social in Copenhagen in 2010, we now also have offices in New York City, Berlin, Budapest, Sofia, Chennai, Melbourne, and growing. We’re a highly diverse team, and we’re always looking for passionate and curious people who want to be part of a fast-paced, high-energy environment.
  
Falcon.io has an ethos of encouraging autonomy, ambition, boldness and experimentation. We value open people who take initiative and aren’t afraid to fail, learn from mistakes, adjust, and try to get better at what they do every day.

Falcon.io is looking for an experience and talented Salesforce administrator to join our agile team in Commercial Systems to help capitalizes on the benefits offered by the Salesforce CRM system. You should possess extensive knowledge of Salesforce system administration and the ability to work in a fast-paced environment.

Your Responsibilities:

  • Understanding the revenue operations/processes underlying the Salesforce implementation
  • Manage administrative functions including user profiles, roles, permission sets, assignment rules
  • Identify, diagnose, and resolve technical problems, escalate and track problems appropriately
  • Help manage operational requests such as creating rules around workflow, validation, fields, advanced formulas, custom objects, flows
  • Help develop and maintain complex user roles, security, profiles, workflow rules, validation rules and custom workflows
  • Create and maintain reports and dashboards
  • Monitor data quality, integrity and user adoption
  • Establish, implement, and administer best practices with regards to system maintenance, security, release management, improvements, data integrity
  • Maintain documentation of processes, policies, application configurations and related materials
  • Install and manage installed apps
  • Plan and manage Salesforce upgrades and releases

Your Profile:

  • Working experience in a similar Salesforce role for 3+ years with at least 2 years of Salesforce Administration experience
  • Experience with data management, transformation, cleaning, and de-duplication
  • Experience with Salesforce CPQ, Marketing
  • Strong attention to details
  • Effective communication skills both written and oral
  • Ability to prioritize and work autonomously.
  • Good collaboration and stakeholder management skills
  • Solution oriented thinking

What we offer:

  • Deep and varied experience working in a modern and fast paced company with an international focus and culture
  • An open, informal, and diverse working environment, with a Bulgarian office in Sofia, and colleagues around the world
  • Flexible working hours, excellent remuneration and a social benefits package
  • Great work-life balance
  • Talented peers and leaders, and motivating work culture
As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visit www.cision.com and follow @Cision on Twitter.
 
Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com.
 
Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.
 
Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process.