Site Reliability Engineer - Falcon.io

Copenhagen, Denmark Product Engineering Full-time
Falcon employs the brightest, most passionate people in the tech industry. We’d love for you to join our growing team! We invest in our people through training and professional development while supporting you along the way—all so you can meet your career goals. To us, the most important measure of our success is yours.
 
Falcon.io provides a unified SaaS platform for social media listening, engaging, publishing and managing customer data. We enable our clients to explore the full potential of digital marketing by managing multiple customer touch points from one platform. Our platform has already achieved great international traction in the market, with its technology endorsed by partnerships with Facebook, Twitter and Instagram. Founded as Falcon Social in Copenhagen in 2010, we now also have offices in New York City, Berlin, Budapest, Sofia, Chennai, Melbourne, and growing. We’re a highly diverse team, and we’re always looking for passionate and curious people who want to be part of a fast-paced, high-energy environment.
  
Falcon.io has an ethos of encouraging autonomy, ambition, boldness and experimentation. We value open people who take initiative and aren’t afraid to fail, learn from mistakes, adjust, and try to get better at what they do every day.

As a Site Reliability Engineer, you will help build, scale, maintain, and improve the infrastructure of a fast-growing Customer Experience platform. You will be using new technology to solve hard problems in a friendly and encouraging work environment. You will be encouraged to share your experience and knowledge, sparring with your colleagues to grow together!  

Your colleagues: 
SRE works as an autonomous team in Falcon with your colleagues present in all our RnD offices (Copenhagen, Budapest, Sofia and Chennai). They are friendly, self-driven, and highly value critical thinking in their teammates.  Apart from the RnD team, you will be building rapport with other key stakeholders in the business, like product managers Compliance and CX. 

What you’ll do:  
You will be supporting the RnD and getting rid of all the obstacles that come in their day-to-day work. You will also be playing a vital role in supporting our platform hosted on AWS, which consists of more than 200 microservices running in docker containers. 

How you will do it:

  • Support the Amazon Web Services and Google Cloud infrastructure, production and non-production 
  • Follow good practices of infrastructure as a code    
  • Write elegant, self-testing and well documented solutions   
  • Be mindful of the business - by communicating with your colleagues and management, help us ensure that we’re building the right thing at the right time   
  • Understand the complete stack and confidently uses the tool chain   
  • Take an active part in sprint planning   
  • Make yourself heard. If you have the knowledge, share it. Use your skills to move the company forward   

What you have:

  • 2 to 4+ years of experience at a similar role 
  • Expert knowledge Amazon Web Services, Docker containers and container orchestration tools, such as Kubernetes 
  • Experience with network design in cloud environment and troubleshooting  VPNs, firewalls, routing and switching 
  • Strong Linux background, preferably Debian/Ubuntu 
  • Knowledge of web proxies such as HAproxy and NginX 
  • Provide internal tools for the team and external stakeholders, removing friction and repetitiveness from your colleagues    
  • Experience with operating and maintaining Elasticsearch clusters 
  • Good understanding of logging flow: Elastic stack (Filebeat, Logstash, Elasticsearch) 
  • Strong knowledge of Ansible 
  • Excellent understanding of CI/CD pipelines in dockerized and multi cloud environment 
  • Ability to implement and maintain IAAC environment (e.g. Terraform) 
  • Experience with relational databases like PSQL 

Extra points for:

  • Knowledge of monitoring systems such as CollectD/StatsD, Graphite, Prometheus 
  • Knowledge of Go or Python programming language 
  • Experience with Graylog as logging system 
  • Experience with Rancher 
  • Familiar with Google Cloud Platform (GCP) 

What we offer:

  • An open, informal and multinational working environment, helpful colleagues and motivating working culture
  • Get a high level of responsibility, work with the newest technologies, and have room for experimentation
  • Work with a highly skilled team - You can learn a lot here
  • Encourage self-development via attending leading European IT conferences 
  • Internal tech talks, skills-building resources and technical people leads who help you achieve mastery 
  • Flexible working hours with home office option: work-life balance is essential for us 
  • A competitive salary package
  • An office space housed in the old Danish Design Center, directly opposite Tivoli Gardens in central Copenhagen 
  • Choose your own gear (laptop & phone)  
  • Pension and health insurance - because we believe prevention is better than cure
  • Catered lunch, and healthy (and not so healthy!) snacks & drinks


Falcon is part of Cision Ltd—a leading global provider of innovative earned media software and services to public relations and marketing communications professionals

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