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Viralheat’s APIs Help Bring Social to Applications

Viralheat’s social APIs allow developers and companies to integrate social data into any application, opening endless opportunities for exciting, new apps. Here at Viralheat, we’re always interested to learn how our APIs are being used and what applications have been created using them. One such company is Talk to the Manager – a customer service solution for business.

We spent some time talking with John Washam, Co-founder of Talk to the Manager, learning more about his product and his experience using Viralheat’s Sentiment API. Here’s what he said:

Talk to the Manager integrated with the Viralheat Sentiment API to provide its customers sentiment data based on text messages they receive through the customer service phone number. The sentiment data is then available to view and analyze on the Talk to the Manager dashboard. Customers of Talk to the Manager can pinpoint trends in positive or negative sentiment of text messages to understand what days of the week or hours of the day produce the most negative text messages. This information can in turn help increase the level of service and general brand loyalty and sentiment for a company.

Additionally John mentioned, “I’m quite impressed by the accuracy of Viralheat’s sentiment system. It’s a hard thing to get right, and they’ve nailed it.”

The Sentiment API is available through the new Viralheat Developer Center and allows you to analyze sentiment around your product, brand, competitors, or any keywords across the social web. To get your hands on any of the Viralheat social APIs, sign up for a developer account.

Read more on how Talk to the Manager enhanced their application with Viralheat’s APIs and about Viralheat’s social capabilities in our Social Capabilities Kit.


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