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[Webinar Recap] Redefining Marketing through Authentic Connections

Today, Raj Kadam, Viralheat’s CEO, and Amy Reams, Head of Partnerships at Gigya, joined to present a webinar on redefining marketing by developing authentic connections with your users/customers and prospects.  In case you missed it, here are the top six key takeaways:

Insight #1: We’re seeing a big shift in marketing from one-way marketing to the development of a two-way dialog.  This shift has occurred because of the new channels that have emerged on web and social that allow consumers and businesses to connect directly.

Insight #2: Social media is an effective driver for new customer acquisition and customer retention.  Most brands are already taken advantage of this and seeing favorable returns.

Insight #3: Remember, understanding what your target audience is saying about you and your competitors is key to engaging with your audience more effectively.  Marketers can drive ROI from social media through listening to and analyzing conversations, tailoring online content, measuring the outcome, and optimizing for the future.

Insight #4: Relevance and transparency are the keys to acquiring customers through social media efforts.  A dynamic database that stores both structured and unstructured data can help you manage your social data.

Insight #5: Social data can help you run smarter marketing campaigns.  Connect customer data to your marketing systems so you can do even more, including: sending more targeted email campaigns based upon social profile updates, serving more relevant ads based upon social data, and even making product recommendations based upon social interests.

Insight #6: You can effectively drive brand engagement and customer loyalty with social data.  For example, social plug-ins can drive interaction with your web properties and gamification can incentivize valuable user behavior.

In addition to these insights, Raj and Amy shared some great case studies to bring these ideas to life.

Raj talked about how Men’s Wearhouse was able to increase their social following 75x through expanding from one-way marketing into two-way marketing.  Once Men’s Wearhouse started monitoring the social conversations, they were able to interact with their target audience more appropriately and drive higher engagement and positive brand sentiment.

Amy shared how Forbes saw a 100% increase in newly registered users with social login.  Further, 67% of their new registered users are using social login and Forbes has seen a 60% increase in comment activity on their site after implementing the Gigya solution.

And that’s just the tip of the iceberg! We will be sharing the webinar soon. In the meantime, feel free to reach out to Viralheat ( or Gigya ( with any questions.



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