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New Features: Email Notifications & Task Management

When our customers talk, we listen.  Our most recent updates are a result of customer requests for features they’d love to see added to our growing set of capabilities. Check out the newest additions below. 

Notifications for Social Behavior

Social media management and marketing is a 24/7 job. While you may leave the office at 5 p.m., tweets and updates can go well into the early morning hours. An unexpected social media crisis can quickly throw your marketing strategy to the gutter. With Viralheat’s new notifications feature, you can create “rules” to notify you of specified activity for any topic profile or social media account. Once your rule has been met, you’re notified with an email so you can respond appropriately.

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Viralheat allows you to customize your rules based on social media behaviors that you deem important or note-worthy. For example, you can set rules to notify you when a particular post has been retweeted by a user with 2,000 followers, when you receive a comment that has been marked with negative sentiment, when a post has impacted 10,000 users, etc.  This means you’re not constantly checking your social media accounts and you can use your time more wisely and efficiently as you focus on other sections of your marketing campaign.   With Viralheat notifications, you can trust that you’ll be alerted when certain behavior is met on social media channels so you can respond accordingly.

For more information on notifications including setup and rule options, check out this help page.

Task Downloads

It’s important to keep track of assigned tasks when working in a large team to manage a social presence.  Viralheat has enhanced its task management capability by adding the ability to download tasks into a .csv. You can filter your download by date, assignee, tag, etc. This feature enables you to quickly disseminate, assign, and track former, current, and future tasks at hand.

For more information on tasks including setup and download options, check out this help page.

Our goal is to provide our customers with the best tool possible. Keep your eyes peeled for more future updates!

 

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