December 12, 2018
/ by Jenn Deering Davis
Not another 2019 trends post! Well yes, but we promise this one will be worth your time. As we wrap up 2018 and start year-end reporting, it’s a great time to ask ourselves what we’ve learned this year that we need to apply to our plans for next year as we move further into the era of digital PR.
At TrendKite, we’ve identified four major themes that will impact communications teams around the world.
These four trends apply to everyone in communications— whether you work for a B2C company or a B2B company, you’re part of a large team with myriad specialized resources or on a small team where PR isn’t its own function, or you work in-house or at an agency.
The one thing that is true for all of us is that public relations is changing. This definitely isn’t your grandfather’s PR anymore, and in 2019 those changes will come faster than ever. The good news is, we have the tools to deal with these changes like never before, and these changes mean we’ll be more integral to and integrated with the rest of the marketing team.
We work in a fragmented, evolving media ecosystem. PR is so much more than simply sending out press releases and building relationships with journalists. It’s about truly understanding your audience and industry, managing relationships with a diverse group of influencers who span from traditional media to bloggers and micro-influencers. It’s about identifying the right opportunities for your message across a variety of channels, keeping up with constantly changing trends in digital media, and adjusting your strategy based on real-time feedback. And more than anything, it’s about harnessing the power of data to clearly connect your results to your larger organization and prove the impact of PR on a business’ bottom line.
Clearly, a lot is changing to bring us into this brave new world of truly digital PR. Here are the PR trends are we particularly excited about for 2019:
As our work becomes increasingly digital, we’re able to measure every step of the communications process, from output to outcomes. Using real-time data, along with the insights pulled from that data, we can understand precisely how our messages are received and by whom, so we can adjust our message and optimize its impact. We have access to comprehensive online, print, broadcast and social media monitoring and analysis. We have intelligent media contacts databases and tools to manage relationships and outreach. We have real-time alerts and notifications that tell us the moment something happens.
All that technology means we can create smarter, more targeted pitches that have a better chance of getting picked up. It also means PR and comms teams can now prove their impact through data, right alongside the marketing team. We can track views, engagement, clicks, downloads, you name it. We have the ability to know how much traffic a particular piece of earned media drives to our website. We know more about the demographic characteristics of an audience than ever before.
All this data can be overwhelming. In fact, it can be downright distracting. But, when harnessed appropriately, we can focus in on a few specific KPIs to measure the true impact of our team’s PR efforts and how they relate to an organization’s business goals.
In 2019, public relations will be seen as the powerful partner to marketing that it is. As organizations turn to a more integrated communications strategy, comms and PR pros have a unique opportunity to take a bigger seat at an organization’s leadership table. There are a number of ways to integrate with and amplify our results through the rest of the marketing team, from social media and content marketing, to lead generation and paid media.
This includes building a closer relationship with our company’s social and paid media teams by sharing the most interesting or most relevant earned media coverage, so they can post it across owned and paid channels. This provides those teams with additional credible content and further amplifies the earned media pieces to increase future brand recognition with a wider audience.
Another way PR ties back to broader marketing efforts is through SEO and organic site and search traffic. It’s essential that PR pros understand how SEO works and what they can do to contribute to backlinks and other SEO-friendly tactics to support the marketing team. Earned media can boost credibility with search engines as well as the human audiences who read those articles.
We can also use all these earned media insights to inform future content creation across our organizations, from blog and social posts, to ebooks, landing pages, webinars and more. Use earned media to learn what resonates with a target audience, so the entire marketing team can do more of what works (and less of what doesn’t).
We learned a lot of tough PR lessons in 2018, many of them related to how we use social media. Most of this centered around what turned into a pretty bad year for Facebook. There were numerous data breaches and privacy issues, constantly changing algorithms, data APIs that disappeared overnight, even widespread reports of inaccurate ad metrics. For those of us in PR and marketing, we found ourselves struggling to keep up and sometimes having to totally rethink our plans on just a few hours’ notice.
The impact this has on our strategy moving forward is that we can’t rely on a particular distribution channel or campaign working the way it did last month, and we need to always be ready to change. That means we have to be flexible, read everything we can to stay up-to-date on the latest changes, and learn how to appropriately test out new ideas. We can’t put all our eggs in a single platform’s basket, so we need to diversify and adapt.
The job of the PR professional has always relied on good old-fashioned relationship building, which takes a great deal of time. PR pros know how important is it to establish a relationship with a journalist before sending a pitch.
This year, interest in influencer marketing hit a fever pitch. We heard about influencers everywhere (the chart below shows the growing search popularity of the phrase “influencer marketing”). Even the word “influencer” itself has lost a lot of its original meaning; “influencer” has become synonymous with “celebrity.” But when we talk about influencer relationship management, we’re really talking about a concept that is much broader and more sophisticated.
In 2019, PR and comms teams will develop more a nuanced understanding of influencer relationship management.
This even extends to B2B brands.
More and more of these IRM programs will live with PR and comms teams as organizations come to realize that influencer marketing is a lot more than just throwing money at celebrities for product placements; it’s a strategic process of extending the reach of your message to the audiences you care about through earned, paid and social media.
2019 will be a year of change and opportunity, and it’s a year that communicators are equipped to face. We can’t wait to see what the next 12 months bring to the quickly evolving world of digital PR.
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