customer retention

When devising new business growth strategies, consider the “80/20” rule. Often, 80 percent of revenue comes from just 20 percent […]

Annemaria Nicholson - April 8, 2013

Want to build lasting relationships with your customers and employees? Connect with them on a personal level. Garner goodwill by […]

Annemaria Nicholson - January 16, 2013

We all know consumer spending is down,   Jack Neff wrote in Ad Age, “Packaged goods are supposed to be recession- resistant […]

Mark Asay - November 1, 2010