Effective as of 10/29/15
- What types of data do we collect?
- How do we use the data we collect?
- How do we disclose the data we collect?
- Why do you receive marketing communications?
- How can you stop receiving marketing communications?
- What about public forums?
- How do we secure the data we collect?
- What about third-party websites?
- What about third-party ad networks?
- How can I access my information?
- What about children under 13?
- Does Cision comply with Safe Harbor and other EU Principles?
- Does Cision comply with the California Privacy Rights Code?
- How do you submit a question or complaint?
What Type of Data Do We Collect?
Generally, we collect or maintain the following categories of data:
- Customer Registration Data: when a customer, whether an individual or an entity, activates our services, creates an account at the Site or registers at an event we collect account information from that customer, which we refer to in this Policy as “Customer Registration Data.” The Customer Registration Data we collect includes individual or contact name, company name, e-mail address, phone number and other contact information, as well as information about services requested and payment information, such as credit card number, expiration date and billing address. We also assign customers a unique username and password to access their account information through the Site;
- Other Data: We may also collect information about customers or potential customers from our affiliates, from third parties, such as business partners, from our social media pages, during promotional events or from users who submit their information to Cision in order to subscribe to our mailing lists or receive information about Cision products and services; and
- Customer Message Recipient Data. We may also maintain data that has been provided to us or uploaded to the Site or to the software by our customers. We only use this Customer Message Recipient Data on behalf of and under the instructions of our Customers. We do not use Customer Message Recipient Data for our own marketing purposes.
How Do We Use the Data We Collect?
We may use the information we collect and maintain, including any Personal Data, for the following purposes:
- If you have provided your contact information to us, we may use such information to contact you to participate in surveys, or for marketing and promotional purposes by various means, including regular mail, email or telephone. To learn how to opt out of receiving marketing communications from us, please go to the section below entitled “How Can You Stop Receiving Marketing Communications?“.
- To process orders, requests and payments, and to communicate with our customers about their accounts or any requests, orders or payments.
- To provide requested services to our customers.
- To respond to any inquiries submitted to us and to provide technical support to customers and Site visitors.
- To tailor the content and information that we may send or display to customers or Site visitors, and to otherwise personalize experiences at the Site.
- To tailor the content and information and offers that we may send or display to customers, prospects or Site visitors on a third-party sites.
- To better understand how users access and use our Site and services, both on an aggregate and individualized basis, for the purposes of improving our Site and services and responding to customer and visitor desires and preferences.
- To prevent and detect security threats, fraud or other malicious activity.
How Do We Disclose the Data We Collect?
- Service Providers. We may disclose the information we collect from you to third-party vendors, service providers, contractors or agents who perform the following functions on our behalf: such as credit card processing to bill you for services and a live chat vendor to assist us with customer service, marketing research and analysis services, customer relationship management services, and internal system monitoring and performance services. These third parties are required to maintain the confidentiality, security and integrity of Personal Data and to use such information only as directed by us.
- Business Transfers. If we are acquired by or merged with another company, if part or all or substantially all of our assets are transferred to another company, or as part of a bankruptcy proceeding, we may transfer the Personal Data we have collected to the acquiring company or entity.
- In Response to Legal Process. We may also disclose the information we collect in order to comply with the law, a judicial proceeding, court order, or other legal process, such as in response to a subpoena.
- To Protect Cision and Others. We also may disclose the information we collect from you where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, or violations of this Policy, to comply with subpoenas or other legally compelled requests, or any applicable terms and conditions that govern a contract.
- Aggregate and De-identified Information. We may share aggregate, anonymous, or de-identified information, such as Site Data, with third parties for marketing, advertising, research or similar purposes; however, we do not disclose Personal Data to such third parties.
Why Do You Receive Marketing Communications?
If you received one or more marketing or promotional e-mails, such as a newsletter (“commercial e-mails”) from us, it means that (a) your email address is on our list of customers, trial users, or prospective customers; or (b) you have provided us your email address so that we could contact you. If you believe you received an email from us in error, please contact us immediately at marketing.team@Cision.com.
How Can You Stop Receiving Marketing Communications?
Each commercial email Cision sends contains an unsubscribe link through which you may easily opt-out of receiving future commercial emails from us. If you do not wish to receive additional commercial emails from Cision, simply click the unsubscribe link and follow the instructions to unsubscribe your e-mail address or to change your preferences about the types of e-mail we send you.
Similarly, each commercial e-mail sent by one of our customers through Cision’s service contains an unsubscribe link. Simply click on that link and follow the instructions to unsubscribe your e-mail address.
If you have unsubscribed but continue to receive e-mail from us or from one of our customers, or if you receive any other types of marketing communications and want to unsubscribe please contact marketing.team@Cision.com. Please note that unsubscribe requests may take up to 7-10 days to process.
What About Public Forums or my Client Testimonial?
Our Site also offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas is visible to and may be read, collected, used or disclosed by any visitor to the Site. To request removal of your personal data from our blog or community forum, contact us at marketing.team@Cision.com. Please note that, even after removal from the Site, certain content may remain in our systems for a period of time, or may be viewable in cached and archived pages of the Site.
We may post customer testimonials on our web site, which may contain Personal Data like the customer’s name and business. We do obtain the customer’s consent via email prior to posting the testimonial to post their name along with their testimonial. To request removal of your Personal Data from our testimonials, contact us at marketing.team@Cision.com.
How Do We Secure the Personal Data We Collect?
We use commercially reasonable security measures to protect against the loss, misuse and alteration of the Personal Data that we collect or maintain. We also provide each customer with a unique user name and password that must be entered when logging in the customer’s account. No data security measures, however, can guarantee 100% security all of the time. While we strive to protect your data from unauthorized use or disclosure, Cision does not warrant or guarantee the security of the data that you provide to us.
The security of your Personal Data is important to us. When you enter sensitive information (such as credit card number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL).
What About Third Party Websites?
The Site contains links to third party websites. We are not responsible for the privacy practices or the content of any third party websites. Customers and visitors who link to other third party websites from the Site should check the privacy and security policy statements of such third party websites to understand the policies and practices of such third party websites as we are not responsible for those policies and practices. Customers and visitors who access a linked site may be disclosing their private information to the owner of such third party websites. It is your responsibility to keep such information private and confidential.
Technologies such as: cookies, beacons, tags and scripts are used by Cision and our partners, such as marketing service providers, vendors, affiliates, or analytics or service providers. These technologies are used to tailor offers, promotions and content and in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
Cookies: When you come to the Site, our web server sends a cookie to your computer. Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your web browser for record-keeping purposes. There are two types of cookies: session-based and persistent-based cookies. In addition, we may permit certain third parties to place cookies through our website.
- Session Cookies. Session cookies exist only during an online session. They disappear from your computer when you close your browser or turn off your computer. Cision uses session cookies to allow the system to uniquely identify you while you are logged in to the Site. This allows us to process your online transactions and requests, and to verify your identity, after you have logged in, as you move through our Site.
- Persistent cookies. Persistent cookies remain on your computer after you have closed your browser or turned off your computer. Cision uses persistent cookies to track aggregate and statistical information about user activity, to identify the fact that you are a Cision customer or prior Site visitor, and to display advertising, both on our Site and on third-party sites.
Disabling Cookies: Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in future. The Help portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Site visitors who disable their web browsers’ ability to accept cookies will be able to browse the Site; however, you must enable cookies in order to use our services.
As is true of most web sites, we also gather certain information automatically and store it in log files. This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. Some of this information may be appended to other information we may have collected about you.
What About Third-Party Ad Networks?
We partner with a third party to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here (or if located in the European Union click here). Please note this does not opt you out of being served ads. You will continue to receive generic ads.
Single Sign-On. With certain social media sites, You can choose to log in to our site using single sign-on. These services will authenticate your identity and provide you the option to share certain personal data with us such as your name and email address to pre-populate our sign up form. These services may give you the option to post information about your activities on this Web site to your profile page to share with others within your network.
How Can I Access My Information?
Customers may access and amend the contact information and other account information we have collected from them by logging in to their accounts and changing their account information. In addition, individuals may request access to and modification or deletion of any Personal Data we have collected about them by e-mailing marketing.team@Cision.com. We will respond to your access request within 7-10 days.
We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at marketing.team@Cision.com . We will retain and use your information as necessary to comply with our legal obligations, support our business operations, resolve disputes, and enforce our agreements.
What About Children Under 13?
Our Site and services are not intended to be used by children under 13 years old. If we discover that a child under 13 has provided us with Personal Data, we will remove it from our systems immediately.
Does Cision comply with Safe Harbor and other EU Principles?
Cision complies with the US-EU Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use and retention of personal information from European Union member countries. Cision, US, Inc. has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access and enforcement. To learn more about the Safe Harbor program, and to view Cision, US, Inc. certification, please visit http://www.export.gov/safeharbor.
Cision US Inc.
Re: Safe Harbor
130 E Randolph St., 7th Floor
Chicago, IL 60601
Enforcement: Individuals who wish to file a complaint or who take issue with Cision’s EU Safe Harbor policies should direct such communication to Cision’s Privacy Department via email or written communication as described above. Cision’s Privacy Department can explain the process to be followed when filing a complaint. Filing a complaint in English will expedite the process.
Cision will investigate and attempt to resolve complaints and disputes regarding use and disclosure of personal information in accordance with the principles contained in this Policy. For complaints that cannot be resolved between Cision and the complainant, Cision has agreed to participate in the dispute resolution procedures of the panel established by the European data protection authorities to resolve disputes pursuant to the Safe Harbor Principles.
Personal Information Received from the EU/EEA and/or Switzerland
Personal information is transferred to Cision in the US from the EU under one of the following scenarios:
Processor On Behalf: Cision is a provider of software, services and tools intended to help customers manage all aspects of their marketing and PR campaigns. Cision does not own or control any of the information it processes on behalf of its customer. All such information is owned and controlled by Cision’s customer. In this capacity, Cision receives information transferred from the EU to the US merely as a processor on behalf.
Data Controller or Data Collector: Cision also provides information products designed to help customers research and plan their campaigns more effectively. In this function, Cision acts as either a data controller or data collector of the personal information contained in these products. Cision maintains a media database containing personal information on EU media contacts. This information does not include sensitive information such as data about race, sexual orientation, or religion. In instances where Cision is a data controller, the information for these databases is developed from public records and from information acquired through information providers. In instances where Cision is a data collector, the information for these databases is developed from publicly-available sources or e-mail, telephone or direct responses from media contacts.
Does Cision Comply with the California Privacy Rights Code?
Pursuant to Section 1798.83 of the California Civil Code, residents of California can obtain certain information about the types of Personal Information that companies with whom they have an established business relationship have shared with third parties for direct marketing purposes during the preceding calendar year. In particular, the law requires that companies inform consumers about the categories of Personal Information that have been shared with third parties, the names and addresses of those third parties, and examples of the types of services or products marketed by those third parties. To request a copy of the information disclosure provided by Cision pursuant to Section 1798.83 of the California Civil Code, please contact us via email at email@example.com, or by writing us at the following address:
Cision, US, Inc.
Re: California Customer Choice Notice
130 E Randolph St., 7th Floor
Chicago, IL 60601
Please allow 30 days for a response.
How Do You Submit a Question or Complaint?
130 E. Randolph St., 7th Floor
Chicago, IL 60601