Yes, CisionOne allows you to set up various alert frequencies:

• Real-Time Alerts (Live Notifications): Enable instant alerts for new mentions matching your criteria. Configure these for specific Mention Streams and choose delivery via mobile, email, Slack, or Microsoft Teams. More details can be found here: Monitoring - How to enable Live Notifications
• Daily/Weekly Alerts (Scheduled Reports): Create automated reports delivered daily, weekly, monthly or quarterly, as needed. Customize the report content, format, recipients, and delivery time. You can also set up multiple schedules within a report to capture different timeframes. See Monitoring - Scheduled Email Reports for further information.

CisionOne offers automated sentiment analysis and manual sentiment overriding.

Automated Sentiment Analysis:

• Applies to all content automatically.
• Classifies content as Positive, Trending Positive, Balanced, Trending Negative, or Negative.
• Uses of AI to assign these sentiment values.
• Viewable on Mention Stream cards, List View, and Instant Insights charts.

Manual Sentiment Overriding (Social Media):

• Allows manual rating of social media items on a 5-point scale (same as above).
• Overrides the automated sentiment.
• Applies the manual rating to all users in your organization.
• Reflected in Social Stream and Sentiment charts.

React Score:

• Uses 17 NLP models to measure impact indicators, including emotionality.
• Emotionality indicators include sentiment, emotion, sarcasm, and subjectivity.
• Viewable on Mention Stream cards, filterable in Mention Stream and List View, and charted in Instant Insights.

Journalist profiles include:

• Name
• Job Role
• Primary Email Address
• Phone Number
• Location and Address
• Social Media Links (X, LinkedIn, Facebook, Websites)
• Career/Biography
• Language
• Address
• Outlets
• Sectors
• Recent Articles (past 30 days, filterable by Mention Stream for Monitoring customers)
• Public Activity (past 30 days, filterable by date range or keyword search)
• Lists (public lists, including the journalist)
• Private Data (for adding private notes or contact details visible only to your organization)

Yes, you can segment media lists using a variety of criteria, including outlet type, region, and beat (topic/area of coverage). There are several ways to create targeted lists:

• Outlet Profile: Access outlet information, including media type and location, directly through the Outlet profile. From there, you can add journalists associated with that outlet to a new or existing list. You can search outlets by name using Quick Search or the Search page.
• Journalists Tab: Within the Outlet profile, the Journalist tab allows you to view and select journalists based on their affiliation with the outlet. Use the search bar within this tab to filter journalists by name. Selected journalists can be added to lists.
• Mention Stream Filters: Filter news coverage within Mention Streams by keywords, date range, sources, and media types. This allows you to identify relevant journalists and outlets based on their published content, which can be used for list creation. Access Mention Stream Filters via the funnel icon at the top of any Mention Stream.

CisionOne tracks several metrics beyond simple mention counts to provide deeper analysis of media coverage. These include:

• Sentiment: Automated sentiment analysis on a 5-point scale (Positive, Trending Positive, Neutral, Trending Negative, Negative).
• Share of Voice: Comparison of social mention volumes across different social streams.
• Leading Hashtags: Word cloud of most commonly used hashtags.
• Leading Themes: Word cloud of the most prominent keywords and themes.
• Emoji Count: Volume-based analysis of top emojis used.
• Influencers: Top X influencers based on following and mentions within selected Social Streams.
• Article Impact Score: Assesses the impact of articles based on factors like sentiment, audience, domain authority, and entities mentioned. This score is categorized into Low (0-200), Medium (201-350), and High (351+).
• React Score: Employs 17 NLP models to measure indicators of harm, controversy, spam, and emotionality within media content. This provides a contextual analysis of the articles. Each category is scored as a percentage.

Additionally, for social media, CisionOne tracks:

• Total Engagement: Total number of reactions, comments, and shares.
• Engagement Rate: Percentage of impressions that engaged with a post.
• Impressions: Total number of times a post appeared on someone's feed.
• Reach: Unique views of a post.
• Reactions: Total of all different reactions (likes, etc.) for a post.
• Comments: Number of comments and replies to a post.
• Shares: Number of shares and retweets.
• Total Clicks: Total number of clicks on a post.

Yes, CisionOne offers automated and scheduled reporting. You can set up Scheduled Email Reports for one or multiple Mention or Social Streams. These reports can be customized with your branding, recipient list, and delivery schedule. They can be delivered once, weekly, fortnightly, or monthly.

• Scheduled Reports (Monitoring): Ideal for internal use, keeping stakeholders informed. Frequency is customizable, from one hour to one week. Access them via the Reports tab or the “Build a Report” button in Launchpad. More details can be found here: Monitoring - Scheduled Email Reports
• Scheduled Reports (Social): Set up for one or multiple Social Streams, customized with branding, recipient list, and delivery schedule. Create a new report by clicking the Reports tab and selecting + New Report. For additional information, see Social - Scheduled Email Reports
• Managing Scheduled Reports: View, edit, pause, resume, or delete scheduled reports in the Reports tab under Scheduled Reports. For more information, see Monitoring - Managing Scheduled Reports

CisionOne helps demonstrate PR ROI through detailed analytics and reporting within the platform. Specifically, you can use Pitch Analytics (similar to Media Release reporting) to track key metrics. This data can be accessed by clicking the pie chart icon in the Activities table or the “Go to Report Analytics” button when a pitch is sent. For further information on reporting, please see this article on Outreach Campaign Analytics: Outreach: Campaign Analytics

CisionOne is designed to streamline your PR workflow and significantly reduce the time spent on manual tasks. Key areas of time savings include:

• Centralized Workflow with Launchpad: Monitor all your media coverage in one customizable view, combining Mention Streams for faster insights and decision-making.
• Shared Mention Streams: Keep stakeholders informed with real-time updates on important topics, streamlining communication.
• Instant Insights: Create custom dashboards to compare data from up to 12 Mention Streams. Generate tailored reports in PDF and HTML formats.
• Simplified Reporting: Easily set up and share tailored reports with stakeholders, reducing time spent on compiling and formatting data.
• Faster Media Outreach: Reduce time spent on cold outreach with tools that identify the right journalists and suggest proven outreach strategies.
• AI-Powered Drafting: Automatically generate subject lines and pitch copy, enabling quicker, more effective communication.
• Efficient Personalization: Access journalist profiles directly within the workflow to craft targeted messages without switching tools.
• Streamlined Distribution: Enjoy an intuitive sending experience similar to Media Releases, with built-in tracking and performance monitoring.