Cheat Sheet: Twitter for Marketing and PR Power

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Twitter offers a social network and microblogging service that is the go-to place for real-time rumors, news, customer complaints and service. All messages or “tweets” are capped at 140 characters, which enforces brevity and clarity of thought.

It’s also the originator of the hashtag, at least in its modern sense and usage. Twitter is in the process of rolling out a major profile redesign, with a greater focus on photos and content cards.

The People

Twitter claims to have 19 percent of all Internet users as account holders. Its users tend to be city dwellers (25 percent). The numbers drop to 23 and 17 percent in suburban and rural communities respectively. Users are usually younger adults, particularly those under 50 and college-educated.


The Challenges

Twitter is rapid-fire copy. To stand out, brands need to consider clever wording and visual media. The new profiles will dedicate significantly more real estate to the header photo, offering brands additional space for creative imagery.

The Tips


1. Optimize your bio. You could fill your bio with hashtags and humor, but if you intend to use Twitter for business, your bio needs to be a miniature version of your LinkedIn profile. You can be funny but make sure to share essential information about who you are, what you do and where to find you.

2. Set up searches. If you want to turn conversations into conversions, you have to monitor mentions of your brand as well as relevant and competitive keywords.

3. Don’t forget the hashtag. If you want to track tweets and conversations, use a hashtag. It not only lets conversations be found more easily, but also allows you to measure your Twitter efforts.

4. Use Promoted Tweets. If you want your message to reach more people, you’ll have to pay to do it. Two tips for Promoted Tweets: define and target your audience and don’t run your promotion for too long. If you need to run it for an extended length of time, find different ways of stating your message.

5. Implement Twitter Cards. You can share Vine videos or attach images to your tweets, but if you want to provide a richer experience, you’ll want to delve into Twitter Cards. By adding some HTML to your website, any tweets of your content will include applicable visual media.

6. For Twitter’s official guidelines, go to Twitter for Business.

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Images: Rosaura OchoaAnthony Quintano (Creative Commons)

About Brian Conlin

Brian Conlin is a content marketing manager for Cision. A former journalist, he enjoys researching and developing accessible content. When not writing, you will find him watching baseball and college basketball, sampling craft beer and enjoying Baltimore. Find him on Twitter @BrianConlin13.

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