The Social Media Command Center (SMCC) could be ready to capture the attention of “mainstream” corporate America, thanks to a […]
Customer segmentation, database management and technology integration were the dominant themes discussed during a recent Visible Webcast on “Social CRM – […]
I had the pleasure recently to be part of a panel discussion about social media listening at this year’s Advertising […]
Corporate social media listening is starting to exhibit the characteristics that will eventually lead to enterprise Social Intelligence. That’s just […]
I’ve been hearing and reading a lot lately about Social CRM, or as some call it, SCRM, but never thought […]
I’ve been reading and participating in Forrester “Wave” reports for years and it’s always interesting to see how people react […]
This latest report from comScore, Inc. not only shows the surging popularity of social networking on mobile devices, it also […]
An interesting report on social marketing to the Hispanic market care of friends at Hispanic PR Blog, Word-of-Mouth Marketing Association (WOMMA) […]
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A blog for and about the media featuring trends, tips, tools, media moves and more.